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Social Media Feedback Handler

1 week ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

About the Role

We are seeking a highly skilled Social Media Moderator to join our team at ADIB - Abu Dhabi Islamic Bank. As a key member of our digital community management team, you will be responsible for managing customer feedback on social media platforms, responding to customer inquiries, and ensuring timely resolution of complaints.

This is an exciting opportunity for a motivated and experienced professional to contribute to our company's success by delivering exceptional customer experience and satisfaction.

Your Key Responsibilities:

  1. Manage customer feedback and respond to inquiries on social media platforms
  2. Evaluate and escalate complaints to ensure timely resolution
  3. Collaborate with the HR & People Team Management to maintain adherence to shift schedules and attendance
  4. Participate in team discussions and knowledge sharing to enhance overall performance

What We Offer:

  • A competitive salary package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment