Social Media Moderator

3 weeks ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

Role: Social Media Moderator

Location: Ras Al Khaimah

ROLE PURPOSE:
Handle customer's feedback received from Social Media pages in timely and controlled communication that results in a balanced, appropriate approach and enhanced customer experience.

RESPONSIBILITIES:

  1. Respond to customer's queries/feedback received through Social Media pages in accordance with set processes and guidelines.
  2. Provide customers with appropriate responses based on their queries.
  3. Deliver FCR as and when applicable.
  4. Escalate complaints when identified to ensure timely resolution.
  5. Participate in providing key input to ADIB management derived from customer feedback to improve customer experience and ultimately customer satisfaction.

HR & People Team Management:

  1. Adhere to shift schedule & attendance.
  2. Avoid unplanned leaves/absences since they have a direct impact on the process.
  3. Strict adherence to the bank's code of conduct and HR policies.

Quality:

  1. Deliver high-quality responses/resolutions to customer feedback.
  2. Participate in discussions and knowledge sharing to help enhance the knowledge and experience of the team.

Department Goals:

  1. Work towards ensuring that service standards and KPIs are met/exceeded, ultimately resulting in improved customer experience.

RESULTS REQUIRED:

  1. Address customer feedback within defined guidelines and KPIs based on the assigned daily targets.
  2. Effective management of customer feedback on social media pages.
  3. Ensure achievement of department goals.
  4. Minimal number of feedbacks converted to complaints due to poor quality.
  5. Customer satisfaction and elimination of repeated complaints.

Specialist Skills / Technical Knowledge Required for this role:

  1. Customer-focused, managing relations within the bank's rules, regulations, and interests.
  2. Experienced in problem-solving and managing customer feedback, with a background in Contact Center, Customer Service, or complaints environment.
  3. High level of interpersonal and communication skills with good language command.
  4. Thorough and detailed understanding of the bank's systems, policies, products, and procedures.
  5. High level of analytical skills to enable problem-solving and addressing customer queries.

Previous experience required (if any):

  1. 2+ years' experience working in Customer Experience/Service.
  2. Knowledge of banking laws, policies, procedures, and practices.
  3. Banking experience in service delivery and customer experience.
  4. Excellent track record of achievement.
  5. Availability to work in shift hours and weekends.
#J-18808-Ljbffr

  • Social Media Moderator

    2 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Social Media ModeratorCompany: ADIB - Abu Dhabi Islamic BankLocation: Ras Al KhaimahRole Purpose:Handle customer's feedback received from Social Media pages in timely and controlled communication that results into a balanced, appropriate approach and enhanced customer experience.Responsibilities:Respond to customer's queries/ feedback received through Social...

  • Social Media Moderator

    41 minutes ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Role: Social Media ModeratorLocation: Ras Al KhaimahROLE PURPOSE:Handle customer's feedback received from Social Media pages in timely and controlled communication that results in a balanced, appropriate approach and enhanced customer experience.RESPONSIBILITIES:1. Respond to customer's queries/feedback received through Social Media pages in accordance with...

  • Social Media Content Moderator

    4 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Role: Customer Feedback SpecialistLocation: Abu DhabiJob Overview:We are seeking a skilled Customer Feedback Specialist to join our team at ADIB. As a key member of our digital communications team, you will be responsible for handling customer feedback received from social media pages in a timely and controlled manner.About the Role:This is an exciting...

  • Social Media Marketing Specialist

    3 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Julphar Administrative Services LLC Full time

    Company DescriptionJulphar Administrative Services LLC is a team of government experts in law and government interactions, providing comprehensive solutions with a deep understanding of legal systems and government processes. With 15 years of collective experience in the UAE, we facilitate the establishment of worldwide multi-national corporations and manage...

  • Social Media Content Creator

    3 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Julphar Administrative Services LLC Full time

    We are seeking a highly skilled Social Media Content Creator to join our team at Julphar Administrative Services LLC. As a Social Media Content Creator, you will be responsible for developing and implementing social media content strategies that engage our target audience and drive business results.You will create high-quality content across multiple social...

  • Online Community Manager

    4 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Do you want to make a real impact on our customers' lives? As a Social Media Content Moderator at ADIB, you'll play a critical role in shaping our online presence and ensuring that our customers receive the best possible experience.About the Role:We're looking for a highly motivated individual to join our team as a Social Media Content Moderator. In this...

  • Videographer and Social Media Officer

    4 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates IQON Full time

    Videographer & Digital Marketing Executive – Full Time (Onsite) Location: Ras Al Khaimah, UAE Company: IQON Automotive IQON, a leader in luxury vehicle customisation and bespoke automotive design, is looking for a creative and highly skilled Videographer & Digital Marketing Executive to join our team at our Ras Al Khaimah branch. This is a full-time,...

  • Videographer and Social Media Officer

    3 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates IQON Full time

    Videographer & Digital Marketing Executive – Full Time (Onsite)Location: Ras Al Khaimah, UAECompany: IQON AutomotiveIQON, a leader in luxury vehicle customisation and bespoke automotive design, is looking for a creative and highly skilled Videographer & Digital Marketing Executive to join our team at our Ras Al Khaimah branch. This is a full-time, onsite...

  • Director of Marketing

    6 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Minor International Full time

    Working closely with the Senior Leaders in the property Regional Office and Marketing team to set up establish and drive the resorts financial performance and creating results by maximizing efforts with innovative marketing and communication ideas. Developing rapports with key media and international media agencies. Be responsible to build and develop the...

  • Digital Marketing Manager

    3 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Julphar Administrative Services LLC Full time

    Julphar Administrative Services LLC is a leading provider of government expertise, offering comprehensive solutions for businesses operating in the UAE.This role is an exciting opportunity to join our team as a Digital Marketing Manager. As a key member of our marketing team, you will be responsible for developing and implementing social media marketing...

  • Director of Marketing

    4 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Minor International Full time

    Working closely with the Senior Leaders inthe property Regional Office and Marketing team to set up establishand drive the resorts financial performance and creating results bymaximizing efforts with innovative marketing and communicationideas. Developing rapports with key media and international mediaagencies. Be responsible to build and develop the hotels...

  • E-commerce Coordinator

    5 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Abroad Work Full time

    ResponsibilitiesWe are seeking a highly motivated and organized Digital Marketing Coordinator to join our team at Abroad Work. As a key member of our marketing team, you will be responsible for managing and executing various digital marketing campaigns across multiple channels.Your key responsibilities will include:* Managing and executing digital marketing...

  • Digital Marketing Specialist

    5 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Abroad Work Full time

    Job OverviewWe are seeking an Digital Marketing Coordinator to join our team at Abroad Work. As a key member of our marketing team, you will be responsible for managing and executing various digital marketing campaigns across multiple channels.The ideal candidate will possess strong communication and organizational skills, with the ability to work...

  • Social Media Manager

    3 days ago

    Umm al-Quwain, Umm al Qaywayn, United Arab Emirates digital connection Full time

    Responsibilities:- Develop and execute social media strategies to enhance brand awareness and engagement- Plan, create, and schedule compelling content for Instagram, Facebook, LinkedIn, TikTok, and other platforms- Manage and engage with the online community, responding to comments and messages- Shoot, edit, and produce high-quality short-form and long-form...

  • Marketing and Communications Specialist

    3 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Julphar Administrative Services LLC Full time

    Julphar Administrative Services LLC is a reputable provider of government expertise, offering comprehensive solutions for businesses operating in the UAE. We are currently seeking a Marketing and Communications Specialist to join our team.In this role, you will be responsible for developing and implementing marketing strategies, creating engaging content,...

  • Content and Campaigns Strategist

    3 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Julphar Administrative Services LLC Full time

    We are seeking a highly skilled Content and Campaigns Strategist to join our team at Julphar Administrative Services LLC. As a Content and Campaigns Strategist, you will be responsible for developing and implementing content marketing strategies that engage our target audience and drive business results.You will create high-quality content across multiple...

  • Editor, Time Out Ras Al Khaimah

    3 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates JobFinder Spain Full time

    Full time | ITP Media Group | United Arab EmiratesPosted On 03/10/2025Job InformationJob Opening Status: In-progressMediaCity: Ras Al KhaimahJob DescriptionFull / part time, fully remote within Ras Al Khaimah.Time Out is looking for a digitally savvy Editor to lead its content across news, listicles, and features on soon-to-launch timeoutrasalkhaimah.com and...

  • Editor, Time Out Ras Al Khaimah

    6 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates JobFinder Spain Full time

    Full time | ITP Media Group | United Arab Emirates Posted On 03/10/2025 Job Information Job Opening Status: In-progress Media City: Ras Al Khaimah Job Description Full / part time, fully remote within Ras Al Khaimah. Time Out is looking for a digitally savvy Editor to lead its content across news, listicles, and features on soon-to-launch...

  • Performance Marketing Specialist

    2 days ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Calo Inc Full time

    About CaloCalo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.Launched in Bahrain in 2019, we have since expanded to 6 countries, delivered millions of meals to our customers, and launched our very own Grab & Go Cafe concepts.We're on a noble mission...

  • Social Media Manager

    17 hours ago

    Umm al-Quwain, Umm al Qaywayn, United Arab Emirates Minimalist Full time

    is a local brand founded in 2016 in Dubai that designs and manufactures elegant, high-quality watches, jewelry, handbags, perfumes, and leather goods designed to enhance personal style. With two stores now open in the UAE, we focus on simple yet sophisticated designs, with specifically our Arabic numeral watches being known for their timeless appeal....