Retail Store Director

3 days ago


Dubai, Dubai, United Arab Emirates Majid Al Futtaim Full time

Company Overview:

Majid Al Futtaim Holding is a leading regional developer and operator of shopping malls, retail stores, communities, and entertainment facilities. We strive to create great moments for everyone, every day.

JOB DESCRIPTION

The Store Manager plays a pivotal role in achieving sales targets and maximizing profitability. This involves managing and developing store teams to maintain brand and company image, ensuring operational compliance, and delivering exceptional customer experiences.

Key Responsibilities:

  • Ensure highest levels of customer service are delivered at all times. Address customer complaints professionally and efficiently, while coaching and mentoring the store teams to enhance their customer service skills.
  • Assess team performance against set key criteria to strengthen team skills and drive sales growth. Develop innovative approaches to attract new customers and expand store traffic.
  • Identify causes of underperformance and drive action plans to address them through analysis and commercial awareness. Provide critical analytical feedback to relevant departments.
  • Ensure adherence to 'Model Store Standards' in relation to visual merchandising, taking accountability for team understanding of VM principles and standards.
  • Plan, organize, and execute in-store processes, including cash intake and handling, stockroom management, and inventory control. Ensure adequate security exists, and stock shortages are minimized.


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