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Desktop Support Engineer

1 week ago

Dubai, Dubai, United Arab Emirates Zenzero Full time
Key Responsibilities
  • Building and configuring end-user computing devices, including desktops, laptops, and tablet devices, to meet specified standards.
  • Visiting customer sites to complete scheduled activities such as installations, desk moves, upgrades, and changes.
  • Providing reactive support, including troubleshooting network, server, and storage equipment located on customer sites.
  • Completing incidents, service requests, and other defined activities, performing proactive checks, basic event triage, and resolving subsequent issues within agreed parameters.
  • Working closely with our Project teams to ensure seamless deployments and installations.

The ideal candidate will possess a strong understanding of Microsoft 365 and general business IT systems, as well as experience in using ConnectWise Manage or another ITSM tool.