Onsite Desktop Engineer

6 days ago


Dubai, Dubai, United Arab Emirates Excis Compliance Ltd Full time

Are you a tech-savvy problem solver?
Join our team as a Desktop Support Engineer and help keep our organization running smoothly. You'll be the go-to person for all things tech, from hardware troubleshooting to software installations.

What you'll do:

  1. Provide onsite and remote technical support
  2. Troubleshoot hardware and software issues including Windows OS, Microsoft Office Suite, and common applications
  3. Manage device installations, moves, and changes for desktops, laptops, and peripherals
  4. Support various IT projects such as software deployments and network upgrades
  5. Maintain and optimize IT assets including inventory management and hardware/software upgrades
  6. Assist with data migration and recovery processes
  7. Provide excellent customer service to all users, including VIP support

Requirements:

  1. A degree in Computer Science or related field
  2. 1-3 years of experience in IT support
  3. Proficiency in Windows OS (Windows 10/11)
  4. Understanding of network concepts (TCP/IP, DNS, DHCP)
  5. Experience with remote support tools (e.g., TeamViewer, Remote Desktop)
  6. Basic scripting skills (e.g., PowerShell)
  7. Fluency in English
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