Linux Desktop Support ociate

4 weeks ago


Dubai, Dubai, United Arab Emirates Canonical Full time
  • Work from your remote home officeand provide technical support foremployees.
  • Provide technical onboarding supportfor new employees.
  • Provide technical andinfrastructure support during internationalevents.
  • Be available to take ownership of newcases via telephone, email, and web
  • Act as aninternal customer advocate keeping them updated in a timelymanner
  • Ensure that each support request ownedby you is handled as per our Service Level Agreement (SLA) and tothe highest possible customer satisfaction by setting the rightexpectations and fulfilling yourcommitments
  • Contribute your findings to acommon knowledge base and keep it up todate
  • Draft and distribute technical notices forinternal and external communication.
  • Prioritiseyour work in order to accomplish the most important and urgenttasks first
  • Keep on learning as our productsand services grow and evolve
  • Maintain regularcommunication and information exchange with the rest of the team,locally and remotely
  • Identify and suggest anyopportunities to provide a better service

What we are looking for inyou

  • Bachelors orequivalent four year degree in a technical field from an accreditedcollege or university. Preferable majors: Computer Science, MIS,Electrical Engineering, etc.
  • Experience in aLinux based environment gained through university subjects or workexperience
  • Linux knowledge including theinstallation, troubleshooting and basic configuration of recentUbuntu Desktop releases
  • Basic desktop Linuxusage (desktop tools for editing files, browsing the Web, managingInternet connectivity, setup of printers/services/packages/externalstorage devices/etc. utilising command line tools for exploring andmanipulating the file system)
  • Basictroubleshooting (collecting logs, basic fine-tuning by editingconfiguration files)
KeySkills
Engineering
Employment Type : Full-time
Department / Functional Area: Engineering
Experience: 2 Years - 0 Years years
Gender: Male
Vacancy: 1
Joining Date: Sun, 26Jan 2025

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