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Technical Author

2 months ago

Dubai, Dubai, United Arab Emirates Oil and Gas Job Search Ltd Full time
Job Summary

We are seeking a highly skilled Technical Author to join our Onshore Operations team at Oil and Gas Job Search Ltd. The successful candidate will be responsible for providing technical support and guidance to users experiencing issues with computer hardware, software, and peripherals.

Key Responsibilities
  • Technical Support: Provide assistance to users experiencing technical issues with computer hardware, software, and peripherals.
  • System Administration: Regularly evaluate and maintain our IT systems to ensure they meet the necessary demands.
  • Network Administration: Assist with network administration tasks, including installing new software and hardware components.
  • Data Security: Ensure data storage is safe and secure, and resolve any issues related to data security.
  • User Education: Educate employees on network security and best practices for computer usage.
  • Operational Support: Support the day-to-day operations of our computer network, including providing technical support and guidance to resolve users' computer hardware and software problems.
  • Log Maintenance: Maintain logs of support services provided in the ticketing system or other appropriate databases.
  • Training and Development: Develop training materials and/or provide onsite training as requested.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, as well as excellent interpersonal and customer service skills.
  • Analytical and Problem-Solving Skills: Demonstrate strong analytical and problem-solving skills, with the ability to explain technical problems to non-technical employees.
  • Technical Knowledge: Have thorough knowledge of technology commonly used by clients and employees, including MacOS and Microsoft Office Suite.
  • Learning Ability: Be able to learn new software and hardware, and adapt to new technologies.
Skills
  • Technical Support: Ability to provide technical support and guidance to users experiencing issues with computer hardware, software, and peripherals.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to explain technical problems to non-technical employees.
  • Communication: Excellent verbal and written communication skills, as well as excellent interpersonal and customer service skills.