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Call Center Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Talent Shark Full time

Job Title: Call Center Executive

Job Summary: We are seeking a highly skilled and customer-focused Call Center Executive to join our team at Talent Shark. As a Call Center Executive, you will be the primary point of contact for our clients, providing exceptional customer service and support.

Key Responsibilities:

  1. Customer Service: Manage inbound and outbound calls in a timely manner, ensuring a high level of customer satisfaction and resolving issues or complaints in a professional and courteous manner.
  2. Information Provision: Provide accurate and up-to-date information about our services, treatments, pricing, and appointment scheduling to clients.
  3. Client Communication: Listen attentively to clients' needs and concerns, and effectively address and resolve issues or complaints in a timely and professional manner.
  4. Team Collaboration: Coordinate with other departments to ensure seamless client experiences, including scheduling appointments and coordinating treatments.
  5. Record Keeping: Maintain accurate and detailed records of client interactions, transactions, comments, and complaints in our CRM system.
  6. Performance Metrics: Achieve personal and team goals related to call handling and client satisfaction metrics.

Requirements:

  1. Experience: Proven experience as a Call Center Executive or similar customer service role.
  2. Communication Skills: Excellent communication and interpersonal skills with a strong customer service orientation.
  3. Language Skills: Fluent in English; proficiency in Arabic is highly advantageous.
  4. Time Management: Ability to multitask, prioritize, and manage time effectively.
  5. Knowledge: Knowledge of customer service principles and practices.
  6. CRM Experience: Familiarity with CRM systems and practices.
  7. Industry Knowledge: Experience in the aesthetics or healthcare industry is a plus.

Qualifications:

  1. Education: Bachelor's degree or equivalent experience.
  2. Experience: Prior experience in a call center or customer service environment.
  3. Problem-Solving Skills: Strong problem-solving skills and the ability to think on your feet.
  4. Adaptability: Ability to work in a fast-paced environment and remain calm under pressure.

Benefits:

  1. Competitive Salary: Competitive salary based on experience.
  2. Professional Development: Professional development opportunities.
  3. Supportive Work Environment: Pleasant and supportive work environment in a leading aesthetics clinic.