Inbound Call Agent
6 days ago
We are seeking a skilled Telecommunications Specialist to join our Contact Center team at Invest Bank. In this role, you will be responsible for handling customer inquiries, resolving issues, and promoting the bank's products and services.
As a Telecommunications Specialist, you will have the opportunity to work in a dynamic environment, develop your skills in areas such as communication, problem-solving, and time management, and contribute to the success of our organization.
Key Responsibilities- Manage customer interactions via phone, email, live chat, and other digital platforms.
- Address customer complaints and concerns in a timely and professional manner.
- Develop and maintain a comprehensive knowledge of the bank's products and services.
- Collaborate with internal teams to resolve customer issues and provide solutions.
- Diploma or Bachelor's Degree from a reputable institution.
- Previous experience in a customer support or contact center role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
- Flexibility to work different shifts, including evenings, nights, and weekends.
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