Customer Experience Transformation Specialist
1 week ago
Unlock the Power of Exceptional Customer Experiences
We are seeking a seasoned Customer Experience Transformation Specialist to join our team at Iconic IT Consulting Services. As a key member of our CX strategy team, you will be responsible for crafting seamless, personalized, and engaging customer experiences across all touchpoints.
Key Responsibilities:
- Map and optimize customer journeys to identify pain points and enhance interactions.
- Analyze data using tools like Google Analytics, Power BI, and Tableau to extract actionable insights.
- Design omnichannel strategies for cohesive customer experiences across platforms.
- Leverage CRM tools (Salesforce, HubSpot) and CX platforms (Zendesk, Medallia) to track and improve KPIs such as NPS, CSAT, and CLV.
- Collaborate with cross-functional teams to align customer experience initiatives with business goals.
Tools & Technologies:
- CRM Tools: Salesforce, HubSpot, MSDynamics
- Survey Platforms: Qualtrics EFM
- Analytics Tools: Tableau, Power BI
- Design Tools: Figma, Sketch
Desired Skills:
- Empathy and emotional intelligence to connect with customers authentically.
- Strong problem-solving and conflict-resolution abilities.
- Creativity to innovate and enhance customer engagement strategies.
- Leadership and storytelling to inspire teams and stakeholders.
About Us: At Iconic IT Consulting Services, we are passionate about delivering exceptional customer experiences that drive business success. We believe in fostering a culture of innovation, collaboration, and continuous learning.
Join Our Team: If you're ready to be part of a dynamic team that's shaping the future of customer experience, we'd love to hear from you.
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