Customer Experience Transformation Specialist

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full time

Unlock the Power of Exceptional Customer Experiences

We are seeking a seasoned Customer Experience Transformation Specialist to join our team at Iconic IT Consulting Services. As a key member of our CX strategy team, you will be responsible for crafting seamless, personalized, and engaging customer experiences across all touchpoints.

Key Responsibilities:

  • Map and optimize customer journeys to identify pain points and enhance interactions.
  • Analyze data using tools like Google Analytics, Power BI, and Tableau to extract actionable insights.
  • Design omnichannel strategies for cohesive customer experiences across platforms.
  • Leverage CRM tools (Salesforce, HubSpot) and CX platforms (Zendesk, Medallia) to track and improve KPIs such as NPS, CSAT, and CLV.
  • Collaborate with cross-functional teams to align customer experience initiatives with business goals.

Tools & Technologies:

  • CRM Tools: Salesforce, HubSpot, MSDynamics
  • Survey Platforms: Qualtrics EFM
  • Analytics Tools: Tableau, Power BI
  • Design Tools: Figma, Sketch

Desired Skills:

  • Empathy and emotional intelligence to connect with customers authentically.
  • Strong problem-solving and conflict-resolution abilities.
  • Creativity to innovate and enhance customer engagement strategies.
  • Leadership and storytelling to inspire teams and stakeholders.

About Us: At Iconic IT Consulting Services, we are passionate about delivering exceptional customer experiences that drive business success. We believe in fostering a culture of innovation, collaboration, and continuous learning.

Join Our Team: If you're ready to be part of a dynamic team that's shaping the future of customer experience, we'd love to hear from you.



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