Customer Experience Transformation Specialist

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time
About the Role

This is an exciting opportunity to join First Abu Dhabi Bank as a Customer Experience Transformation Specialist. As a key member of our team, you will play a crucial role in driving customer-centric transformation across all business areas.

Key Responsibilities
  • Develop and implement cross-functional programs to enhance customer experience and create a customer-centric organization.
  • Design and implement service standards and KPIs across all segments, channels, and customer touch points.
  • Collaborate with analytics teams to deliver regular reporting on key service performance measures.
  • Continuously foster a more customer-centric culture within the organization by defining employee training and culture.
Requirements
  • A strong background in customer experience management, service design, or related fields.
  • Excellent analytical and problem-solving skills, with the ability to drive data-driven insights.
  • Proven experience in developing and implementing strategic initiatives that drive business growth.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.


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