Customer Experience Transformation Specialist
2 weeks ago
This is an exciting opportunity to join First Abu Dhabi Bank as a Customer Experience Transformation Specialist. As a key member of our team, you will play a crucial role in driving customer-centric transformation across all business areas.
Key Responsibilities- Develop and implement cross-functional programs to enhance customer experience and create a customer-centric organization.
- Design and implement service standards and KPIs across all segments, channels, and customer touch points.
- Collaborate with analytics teams to deliver regular reporting on key service performance measures.
- Continuously foster a more customer-centric culture within the organization by defining employee training and culture.
- A strong background in customer experience management, service design, or related fields.
- Excellent analytical and problem-solving skills, with the ability to drive data-driven insights.
- Proven experience in developing and implementing strategic initiatives that drive business growth.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
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Customer Experience Transformation Specialist
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Digital Transformation Specialist
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Specialist, Transformation
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Retail Customer Experience Specialist
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