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Senior IoT Operations Manager

2 months ago

Dubai, Dubai, United Arab Emirates Ace Handyman Services The Villages Full time
Job Summary

Ace Handyman Services The Villages is seeking a highly skilled IoT Services Operations Center Manager to lead our team of IoT Engineers in delivering exceptional operational performance. As a key member of our organization, you will be responsible for managing day-to-day activities, ensuring SLA compliance, and driving process improvements.

Key Responsibilities
  1. Operational Management: Oversee the day-to-day activities of the IoT Engineers, ensuring seamless execution of tasks and projects.
  2. SLA Management: Monitor and maintain Service Level Agreements (SLAs) for incidents, ensuring prompt resolution and effective communication with stakeholders.
  3. Team Collaboration: Facilitate cross-functional conversations and efforts among diverse teams, including system administration, database administration, and networking.
  4. Asset Management: Responsible for the management of all hardware and software assets, ensuring optimal utilization and minimizing downtime.
  5. Technical Documentation: Acquire in-depth understanding of complex technical environments and create comprehensive documentation to support knowledge sharing and transfer.
  6. Customer Satisfaction: Maintain and improve customer satisfaction ratings through proactive issue resolution and effective communication.
  7. Process Improvement: Identify opportunities for process enhancements, leveraging metrics and reporting to drive operational efficiency and effectiveness.
  8. Leadership: Lead operational staff to meet defined SLAs, fostering a culture of excellence and continuous improvement.