Senior Operations Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Al-Futtaim Full time

Job Summary

We are seeking a highly motivated and experienced Senior Operations Manager to join our team at Al-Futtaim. The successful candidate will be responsible for leading our customer service operations, ensuring that our team members are provided with the necessary training, guidance, and support to deliver excellent customer service.

Key Responsibilities

  • Collaborate with various departments to resolve customer issues and improve service delivery
  • Supervise and motivate staff members to provide excellent customer service
  • Implement new customer service metrics and reporting systems
  • Conduct daily team huddles to ensure that team members are aware of process changes and updates
  • Monitor call center performance metrics and develop strategies to improve customer service
  • Ensure strict adherence to process turnaround times and commitments made to clients

Required Skills

  • Highly motivated with excellent communication and interpersonal skills
  • Excellent time management and organization skills
  • Excellent problem-solving abilities
  • Excellent data analytical skills

What We Offer

As a Senior Operations Manager at Al-Futtaim, you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the success of our organization.



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