Mall Operations Manager

16 hours ago


Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time
Mall Operations Specialist

As a Mall Operations Specialist at MAJID AL FUTTAIM, you will be responsible for overseeing the daily operations of the Centre, ensuring that all aspects of the mall's presentation, security, safety, cleaning, engineering, facilities, and ambiance meet the highest standards. You will maintain strong relationships with local emergency services and conduct regular property inspections to identify any risks and report to management.

Key Responsibilities:
  • Operations Management: Oversee daily operations, including presentation, security, safety, cleaning, engineering, facilities, and ambiance to meet tenant and customer requirements.
  • Property Inspections: Conduct regular property inspections focusing on cleanliness, preventive maintenance, health and safety, security, and parking. Identify any risks and report to management.
  • Financial Management: Manage Capex and Operating budgets, prioritizing effective utilization to maintain timeline and cash flow management.
  • Audit and Compliance: Ensure audits related to Facilities Management, Fire, Health and Safety, Security, and Internal Audits are conducted, and recommendations are implemented within specified timelines.
  • Contract Management: Manage hard and soft services contracts, ensuring mall's standards, KPI's, SLAs are met. Oversee traffic management system and provide weekly summaries to management.
  • Revenue Generation: Identify additional areas within the mall that can be converted into revenue-generating areas. Administer cleaning contract, implementing cost-cutting programs and improving efficiencies.
  • Tenant and Customer Relations: Enforce rules and regulations among tenants, focusing on operating hours, delivery schedule, waste removal, promotional signs, and other related issues. Ensure sustainability targets, including waste management, are achieved.
  • Compliance and Sustainability: Comply with all policies and procedures, promote sustainability initiatives, and build the capability of staff for performance improvement. Handle tenant-related issues and customer complaints promptly. Manage small-scale in-house projects and liaise with property insurers for incident claims.

Requirements:

  • Education: Bachelor's degree in Operations Management or equivalent.
  • Experience: Experience in management, operations, and leadership skills.
  • Technical Skills: Proficient user of MS Office and MS Project – AutoCAD is an added value.
  • Personal Characteristics: Meticulous and detail-oriented while not losing focus of the big picture. A team player, well-tempered, capable of working under pressure and following instructions to detail.


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