Senior Operations Manager

1 week ago


Dubai, Dubai, United Arab Emirates Asterix Communications Full time
Job Summary

Asterix Communications is seeking a highly skilled and experienced Senior Operations Engineer to join our team. As a key member of our operations team, you will be responsible for managing the facilities and operations within our assigned portfolio, ensuring the delivery of high-quality services to our customers.

Key Responsibilities
  • Operations Management: Develop and implement effective operations strategies to improve the overall efficiency of our managed assets, maintain high customer satisfaction, and achieve business objectives.
  • Supplier Management: Develop and monitor Service Level Agreements (SLAs) for our portfolio of assets, ensuring alignment with service delivery, client expectations, and supplier performance.
  • Service Delivery: Monitor service delivery performance, lead the evaluation of suppliers' performance, and ensure the selection of qualified service providers at the optimum price.
  • Resource Management: Monitor resource utilization, ensuring the right number and talent is available for running operations, accomplishing targets, improving customer satisfaction, and achieving business objectives.
  • Maintenance Management: Monitor and control the execution of maintenance contracts, review preventive and corrective maintenance programs, and supervise the implementation of maintenance works.
  • Customer Relations: Manage customers' expectations through clear communication and transparent work attitude, ensuring consistent and strong customer relationships.
  • Problem Resolution: Receive escalated problems and complaints from customers, ensuring timely resolution and maintaining high levels of customer satisfaction.
  • Technical Advice: Provide technical advice to customers, represent customers in technical interfaces with third parties, and furnish customers with technical advice on improvement opportunities.
  • Contract Management: Manage the implementation and improvement of policies, guidelines, and processes for contract management and administration, ensuring standards are set to deliver quality services to customers.
  • Subcontracting Management: Lead and monitor the subcontracting of works, ensuring subcontractors fulfill their duties accurately and as per contractual clauses.
Requirements
  • Education: Bachelor's Degree in Civil/Electrical/Mechanical Engineering
  • Experience: 10 years of experience in operations management, with exposure to maintenance and facilities management, especially in operations planning, HSEEQ, supplier relations management, client relations management, maintenance, and contract management.


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