Customer Service Representative
4 hours ago
Join ADIB - Abu Dhabi Islamic Bank as a Customer Service Representative and be part of a dynamic team that delivers exceptional customer experiences.
Job SummaryWe are seeking a highly skilled and customer-focused individual to provide top-notch service to our valued customers. As a Customer Service Representative, you will be responsible for welcoming and greeting customers, guiding them to the service points, and ensuring that they receive quality service while projecting ADIB's professional image.
Key Responsibilities- Welcome and greet customers, understand their needs, and direct them to alternative channels (Digital Channels).
- Ensure customers have all necessary documents before wasting time in waiting and taking queue.
- Handle customers in a pleasant manner and escort them to the concerned staff.
- Evaluate problems and manage customer anger.
- Provide assistance to Help Desk counters and manage the queue at teller counters and waiting time at customer service areas.
- Broad knowledge of ADIB's Retail Banking financial products & services.
- Fair knowledge of ADIB's Operational Policies & Procedures.
- Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels.
- Good Knowledge of UAE banking practices, regulations & risks.
- Fair knowledge of service standards.
- Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities.
- Knowledge of Cross Sales.
- Computer skills.
As a Customer Service Representative at ADIB, you will have the opportunity to work in a fast-paced and dynamic environment, develop your skills and knowledge, and be part of a team that is committed to delivering exceptional customer experiences.
We are an equal opportunities employer and welcome applications from UAE Nationals only.
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