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Resort Reception Supervisor
2 months ago
Key Responsibilities:
- Ensure a seamless daily reception experience for our guests, ensuring all necessary preparations are in place.
- Optimize guest arrivals and departures by implementing efficient and courteous processes.
- Anticipate and address guest needs in a refreshing, respectful, and polite manner, consistently exceeding their expectations.
- Lead by example and demonstrate a willingness to go above and beyond to ensure exceptional guest satisfaction.
- Manage guest check-in, check-out, and requests in accordance with One&Only Resorts' high standards.
- Supervise and guide front office agents to ensure all tasks are carried out properly and efficiently.
- Maintain confidentiality of all guest information at all times.
- Ensure accurate and up-to-date administration is maintained at all times.
