Complaint Resolution Specialist
4 days ago
We are looking for a skilled Complaint Management Specialist to join our team at Damas Medical Center. In this role, you will be responsible for managing customer complaints and resolving issues in a fair and timely manner.
Key Responsibilities:- Customer Engagement: Engage with customers through various channels to understand their needs and concerns.
- Complaint Resolution: Resolve customer complaints in a fair and timely manner, providing solutions and alternatives as needed.
- Product Knowledge: Possess in-depth knowledge of our products and services to answer questions and provide solutions.
- Communication Skills: Develop and maintain effective communication skills to interact with customers and colleagues.
- Time Management: Manage time effectively to respond to customer inquiries and resolve complaints in a timely manner.
- Record Keeping: Keep accurate records of customer interactions, process customer accounts, and file documents as necessary.
- Continuous Improvement: Continuously improve processes and procedures to enhance customer satisfaction and experience.
We are committed to providing exceptional service to our customers and we are looking for a dedicated and skilled individual to join our team.
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Complaint Management Specialist
4 days ago
Sharjah, Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full timeMaintaining a positive, empathetic, and professional attitude toward customers always.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Identifying and assessing customers' needs to achieve...
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Complaint Management Specialist
3 days ago
Sharjah, Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full time1. Maintaining a positive, empathetic, and professional attitude toward customers always.2. Responding promptly to customer inquiries.3. Communicating with customers through various channels.4. Acknowledging and resolving customer complaints.5. Knowing our products inside and out so that you can answer questions.6. Identifying and assessing customers' needs...
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Complaint Management Specialist
2 weeks ago
Sharjah, Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full timeMaintaining a positive,empathetic, and professional attitude toward customersalways.Responding promptly to customerinquiries.Communicating with customers throughvarious channels.Acknowledging and resolvingcustomer complaints.Knowing our productsinside and out so that you can answerquestions.Identify and esscustomers' needs to achievesatisfaction.Build...
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Service Delivery Specialist
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Dispute Resolution Specialist
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