Complaint Resolution Specialist

4 days ago


Sharjah, Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full time
About the Role:

We are looking for a skilled Complaint Management Specialist to join our team at Damas Medical Center. In this role, you will be responsible for managing customer complaints and resolving issues in a fair and timely manner.

Key Responsibilities:
  1. Customer Engagement: Engage with customers through various channels to understand their needs and concerns.
  2. Complaint Resolution: Resolve customer complaints in a fair and timely manner, providing solutions and alternatives as needed.
  3. Product Knowledge: Possess in-depth knowledge of our products and services to answer questions and provide solutions.
  4. Communication Skills: Develop and maintain effective communication skills to interact with customers and colleagues.
  5. Time Management: Manage time effectively to respond to customer inquiries and resolve complaints in a timely manner.
  6. Record Keeping: Keep accurate records of customer interactions, process customer accounts, and file documents as necessary.
  7. Continuous Improvement: Continuously improve processes and procedures to enhance customer satisfaction and experience.

We are committed to providing exceptional service to our customers and we are looking for a dedicated and skilled individual to join our team.



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