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Phone Call Expert

1 week ago

Dubai, Dubai, United Arab Emirates We One Full time

At We One, we're looking for a Phone Call Expert who can handle high-volume customer calls with ease, providing personalized support and resolving issues efficiently. This role requires strong analytical skills, effective communication, and a patient demeanor to manage challenging customer interactions.

The ideal candidate will have a Bachelor's degree and 3+ years experience in the shipping and logistics industry, with excellent English language skills and proficiency in Microsoft Office.

Your responsibilities will include handling customer inquiries, documenting queries, and escalating unresolved issues to ensure seamless customer service.

Strong problem-solving skills, active listening, and stress management abilities are vital for success in this role. We One offers a supportive team environment that encourages learning and growth.