Phone Support Specialist

5 days ago


Dubai, Dubai, United Arab Emirates Ontime Group Full time

Ontime Group is seeking a talented Phone Support Specialist to provide exceptional customer service and support. This individual will be responsible for managing high volumes of inbound and outbound calls, while fostering strong relationships with customers.

Key Responsibilities
  • Provide timely and effective resolutions to customer complaints and issues.
  • Stay up-to-date with product knowledge and features to effectively address customer queries.
  • Identify opportunities to upsell products and services that align with customer needs.
Requirements and Qualifications
  • Previous experience in a customer-facing role is required.
  • Proven track record of delivering excellent customer service.
  • Strong verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Familiarity with CRM systems and practices is an asset.
Experience
  • A minimum of 2 years of experience in a call center environment is required.


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