Real Estate Sales Consultant

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates The Pearl Gates Full time
About The Pearl Gates

We are a dynamic organization dedicated to providing exceptional customer service and quality home care. Our team is passionate about making a positive impact in the lives of our clients and their families.

Job Summary

We are seeking a highly motivated and experienced Client Services Manager to join our team. As a key member of our Customer Services Department, you will be responsible for providing superior customer service and quality home care to our clients.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to clients, ensuring their needs are met and exceeded.
  • Caseload Management: Manage your caseload effectively, proactively growing it while maintaining high-quality service.
  • Relationship Building: Build lasting relationships with clients, referral sources, payors, and community organizations.
  • Team Collaboration: Develop strong, communicative relationships with the team, ensuring seamless coordination and support.
  • Fiscal Management: Maintain effective fiscal management of your caseload, monitoring metrics and implementing strategies to improve quality of service and productivity.
  • Supervision and Support: Partner with Clinical Managers to provide supervision and support to field employees.
  • Meetings and Reporting: Attend and represent the Customer Services Department in internal and external meetings, providing updates and insights.
  • Quality Improvement: Assess service statistics and implement strategies to enhance the customer experience and achieve first contact resolution.
  • Performance Standards: Work with Supervisors to set and communicate performance standards that are specific and measurable.
  • Procedure Development: Create effective customer service procedures, policies, and standards to enhance the customer experience.
Requirements

To be successful in this role, you will need:

  • Excellent customer service and communication skills.
  • Proven experience in caseload management and team leadership.
  • Ability to build strong relationships with clients and stakeholders.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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