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Aftersales Service Manager

2 months ago

Sharjah, Sharjah, United Arab Emirates Al Futtaim Private Company LLC Full time
Key Responsibilities:

As a key member of the Al Futtaim Automotive team, the Aftersales Manager will be responsible for leading the service team to achieve exceptional customer satisfaction and sales goals.

Service Team Leadership:
  • Direct and delegate service tasks to ensure efficient project management and team objectives are met.
  • Monitor and evaluate team performance to identify areas for improvement and implement corrective actions.
Customer Focus:
  • Handle customer complaints and concerns in a professional and timely manner to maintain strong relationships and ensure repeat business.
  • Collaborate with the sales team to ensure seamless customer experience and drive sales growth.
Administrative Support:
  • Assist with administrative tasks such as managing invoices, processing new orders, and tracking inventory.
  • Develop and maintain efficient administrative processes to support service team operations.
Service Excellence:
  • Establish and maintain a high-performing service desk to ensure exceptional customer service and productivity.
  • Identify and implement process improvements to enhance service quality and efficiency.
Industry Knowledge:
  • Stay up-to-date with industry regulations, restrictions, and laws to ensure compliance and best practices.
  • Collaborate with manufacturers, dealers, and sales representatives to maintain strong relationships and stay informed about industry developments.
Training and Development:
  • Provide guidance and training to new employees to ensure they are equipped to perform their roles effectively.
  • Develop and implement training programs to enhance team skills and knowledge.