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SMB Sales Manager

1 week ago

Dubai, Dubai, United Arab Emirates Sharaf DG Full time
Key Responsibilities

The Sr. Team Leader - Telecom SMB Hunting Business is accountable for:

  1. Driving Revenue Growth

Oversee a team of senior sales executives and sales executives to acquire new SMB clients.

Develop and execute strategic sales plans to meet revenue and growth targets.

Identify prospective business opportunities, develop leads, and convert them into long-term customers.

Business Strategy Development

Develop and execute business strategies to meet ambitious targets.

Stay up-to-date with industry trends, competitor activity, and market forces.

Provide insights and recommendations to the management team for product/service development.

Team Performance Management

Set clear objectives and performance targets for team members.

Provide coaching and ongoing performance feedback to maximize sales effectiveness.

Monitor and analyze sales performance, taking corrective action as required.

Operational Efficiency

Follow company policies, pricing models, and sales procedures.

Utilize CRM tools to track sales pipeline, customer interactions, and performance indicators.

Collaborate with internal departments (marketing, product, and customer support) for efficient delivery of services.

Customer Relationship Management

Establish good rapport with SMB customers to develop long-term business relationships.

Address customer complaints and provide remedies to ensure customer satisfaction.

Detect opportunities for cross-selling and upselling other telecommunication services.

Vital Skills & Qualifications

Leadership and human management skills.

Ability to drive B2B sales in the telecom sector.

Negotiation competence and excellent communication skills.

Ability to plan and execute business development strategies.

Proficiency in CRM tools and selling skills.

High energy, self-motivation, and direction to results.

Required Qualifications

Bachelor's/Master's degree in Business, Selling, Advertisement, or Marketing.

At least 5 years of experience in telecom sales, with 2 years of supervisory experience.

Desirable prior work experience in SMB sales/hunting business.

Familiarity with telecom products, services, and market trends.