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NOC Service Assurance Lead

2 months ago

Dubai, Dubai, United Arab Emirates Arthur Lawrence Full time

Arthur Lawrence is seeking a seasoned NOC Service Assurance Lead to drive enterprise-wide business transformation and IT governance excellence. The ideal candidate will possess a strong background in quality assurance, service assurance management, and IT service management processes.

Key Responsibilities:
  • Develop and implement quality assurance frameworks to ensure service excellence
  • Lead service assurance management initiatives to drive business value and customer satisfaction
  • Collaborate with cross-functional teams to design and implement IT governance frameworks
  • Provide expert guidance on IT service management processes, including ISMS, BCMS, and QMS
  • Ensure compliance with industry standards and regulations, such as ISO27001 and ISO9001
Requirements:
  • 15+ years of experience in NOC Service Assurance Lead roles
  • Proven expertise in quality assurance, service assurance management, and IT service management processes
  • Strong knowledge of IT governance frameworks and industry standards
  • Excellent leadership and collaboration skills
About Arthur Lawrence:

Arthur Lawrence is a management and technology consulting firm that provides enterprise-wide business transformation and business applications implementation services. Our team of experts helps organizations develop winning strategies and cost-effective solutions.

We are committed to delivering quality services and fostering a culture of excellence. Our core values include Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship.