Digital Assurance Specialist
4 weeks ago
Job Title: Digital Assurance Specialist
This role plays a critical part in ensuring the reliability, security, and efficiency of our digital platforms and services. The Digital Assurance Specialist will develop and implement comprehensive assessment strategies, leveraging data-driven insights to enhance the digital spectrum and drive digital products to improve customer experience and satisfaction.
Key Responsibilities:
- Governance and Compliance:
- Establish and enforce governance frameworks for digital operations.
- Ensure compliance with relevant regulatory requirements, standards, and best practices.
- Conduct internal audits and support external audits to ensure adherence to digital assurance standards.
- Develop and maintain policies and procedures for digital governance.
- Data-Driven Insights:
- Utilize data analytics to gain insights into digital performance and risk management.
- Develop and implement metrics and KPIs to measure digital assurance effectiveness.
- Provide data-driven recommendations to improve digital processes and outcomes.
- Create and present detailed reports on digital assurance findings and insights.
- Assessment Expertise:
- Lead comprehensive assessments of digital systems, applications, and processes.
- Conduct security, quality, and compliance assessments to ensure digital solutions meet business and technical requirements.
- Provide expert advice on best practices for digital assurance assessments.
- Facilitate workshops and training sessions on assessment techniques and methodologies.
- Digital Risk Assessment:
- Conduct thorough digital risk assessments across various platforms and services.
- Develop and implement strategies to identify, evaluate, and mitigate digital risks.
- Monitor risk indicators and report on the effectiveness of risk management initiatives.
- Develop and implement strategies to identify, evaluate, and mitigate digital risks.
- Conduct thorough digital risk assessments across various platforms and services.
- Digital Risk Assessment:
- Facilitate workshops and training sessions on assessment techniques and methodologies.
- Provide expert advice on best practices for digital assurance assessments.
- Conduct security, quality, and compliance assessments to ensure digital solutions meet business and technical requirements.
- Lead comprehensive assessments of digital systems, applications, and processes.
- Assessment Expertise:
- Create and present detailed reports on digital assurance findings and insights.
- Provide data-driven recommendations to improve digital processes and outcomes.
- Develop and implement metrics and KPIs to measure digital assurance effectiveness.
- Utilize data analytics to gain insights into digital performance and risk management.
- Data-Driven Insights:
- Develop and maintain policies and procedures for digital governance.
- Conduct internal audits and support external audits to ensure adherence to digital assurance standards.
- Ensure compliance with relevant regulatory requirements, standards, and best practices.
- Establish and enforce governance frameworks for digital operations.
Requirements:
- Strong project management skills combined with an exceptional analytical approach.
- Strong knowledge of digital assessment frameworks, governance assurance standards, and regulatory requirements.
- Strong ability to analyze data to suggest enhancing customer experience and quality.
- Expertise in Excel data management, business data analysis, and reporting insights.
- Proficient in using digital analytics tools and excellent learning skills.
- Excellent analytical and problem-solving abilities with a keen attention to detail.
- Excellent communication skills.
- PowerPoint skills: ability to present complex information clearly and concisely.
- Excellent communication skills.
- Excellent analytical and problem-solving abilities with a keen attention to detail.
- Proficient in using digital analytics tools and excellent learning skills.
- Expertise in Excel data management, business data analysis, and reporting insights.
- Strong ability to analyze data to suggest enhancing customer experience and quality.
- Strong knowledge of digital assessment frameworks, governance assurance standards, and regulatory requirements.
Behavioral Skills:
- Team player: ability to work effectively in a collaborative team environment.
- Ability to work independently and as part of a team in a fast-paced dynamic environment.
- Flexible to adapt to new technologies and tools.
- Have a proactive approach in identifying potential issues and opportunities.
- Resilient and productive under pressure and challenges.
- Have a proactive approach in identifying potential issues and opportunities.
- Flexible to adapt to new technologies and tools.
- Ability to work independently and as part of a team in a fast-paced dynamic environment.
Tools:
- Microsoft Office (Excel & PowerPoint)
- Expertise on Business Insight tools (e.g. Power BI)
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