Quality Assurance Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates ClickJobs Full time
About the Role

We are seeking a highly skilled Quality Assurance Manager to join our team at ClickJobs. As a key member of our organization, you will be responsible for overseeing Quality Assurance programs, handling complaint management, and implementing process improvement initiatives to enhance efficiency, quality, and customer satisfaction.

Key Responsibilities
  • Manage, coach, and develop a team of Auditors to analyze existing processes and identify areas for improvement.
  • Conduct process assessments to identify inefficiencies and opportunities for improvement.
  • Analyze data to develop recommendations for process changes and lead cross-functional teams in designing and implementing solutions to streamline workflows, reduce costs, and enhance customer experiences.
  • Facilitate meetings, develop project plans, and ensure project milestones are met.
  • Document new processes, procedures, and workflows to improve operations and performance.
Requirements
  • Bachelor's degree in Business Administration, Engineering, or Operations.
  • Minimum 5 years of experience in Quality Assurance and process improvement.
  • Demonstrated ability to lead teams and drive change in complex environments.
  • Lean Six Sigma Green or Black belt certified.
  • Strong project management skills and excellent communication, collaboration, and presentation skills.
What We Offer
  • Hybrid work environment.
  • Excellent health benefits.
  • Employee assistance program.
  • Wellness account.
  • RRSP matching.
  • Minimum 3 weeks' vacation.
  • Generous allowances for sick and flex days.
  • Tuition reimbursement program.
  • Opportunities to learn new skills, grow, and move into different roles.
About ClickJobs

ClickJobs is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.



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