IT Infrastructure Support Specialist
7 days ago
Sundus is seeking a highly motivated and detail-oriented IT Infrastructure Support Specialist to join our team. As a key member of our infrastructure team, you will be responsible for providing proactive support for hardware, servers, and storage systems.
- Responsibilities:
- Monitor and maintain server, storage, and other IT infrastructure using tools such as SolarWinds, Dynatrace, and Nexthink.
- Detect and respond to hardware and software alerts promptly.
- Evaluate and escalate issues to L2/L3 teams following standard procedures.
- Perform basic troubleshooting for hardware and system issues, utilizing logs and system diagnostics.
- Record incidents in ServiceNow, categorize, and escalate as needed.
Requirements:
- Bachelor's degree in Computer Science or related field.
- 1-3 years of experience in infrastructure support roles.
- Familiarity with monitoring and support tools like SolarWinds, Dynatrace, Nexthink, and incident management tools like ServiceNow.
- Effective troubleshooting skills for infrastructure issues.
- Clear communication for technical and non-technical discussions.
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