IT Infrastructure Support Specialist

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Full time
Job Overview

Sundus is seeking a highly motivated and detail-oriented IT Infrastructure Support Specialist to join our team. As a key member of our infrastructure team, you will be responsible for providing proactive support for hardware, servers, and storage systems.

  • Responsibilities:
  • Monitor and maintain server, storage, and other IT infrastructure using tools such as SolarWinds, Dynatrace, and Nexthink.
  • Detect and respond to hardware and software alerts promptly.
  • Evaluate and escalate issues to L2/L3 teams following standard procedures.
  • Perform basic troubleshooting for hardware and system issues, utilizing logs and system diagnostics.
  • Record incidents in ServiceNow, categorize, and escalate as needed.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • 1-3 years of experience in infrastructure support roles.
  • Familiarity with monitoring and support tools like SolarWinds, Dynatrace, Nexthink, and incident management tools like ServiceNow.
  • Effective troubleshooting skills for infrastructure issues.
  • Clear communication for technical and non-technical discussions.


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