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IT Infrastructure Monitoring Specialist

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Sharaf DG Full time

We are seeking a highly skilled IT Infrastructure Monitoring Specialist to ensure the smooth operation of our IT systems. The ideal candidate will have experience in basic troubleshooting, triaging, and monitoring of applications.

Key Responsibilities:
  • Perform advanced troubleshooting to resolve complex issues independently.
  • Utilize expert-level triaging skills to identify potential issues and eliminate non-issues.
  • Monitor application infrastructures using Dynatrace.
  • Escalate higher-level issues to OEM support or L2/L3 teams as needed.
  • Understand and manage alerts related to application slowness, network issues, database problems, and storage concerns.
  • Ensure comprehensive monitoring of application management.
  • Work with various business applications, including Java and .NET, and databases like SQL.
Requirements

Bachelor's degree in Computer Science or related field

Minimum 5 years' experience in Dynatrace in NOC environment is required.

Familiarity with network, server, and storage infrastructures.

Ability to perform effective triaging and troubleshooting.

Familiarity with business applications and database management.

Strong communication skills and ability to work in a team environment.

Ability to handle multiple monitoring tasks and prioritize effectively.

What We Offer

A challenging role in a dynamic environment.