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Technical Solutions Consultant
1 week ago
At Sectona Technologies Pvt. Ltd., our Solution Engineering team plays a crucial role in the customer's development lifecycle. As a Technical Solutions Consultant, you will be engaged in firsthand customer interactions to resolve issues and provide expert guidance. If you have technical depth and desire to work in a dynamic environment, this role is for you.
We are looking for great teammates that can build sales presentations, product demos, and educate customers on the best ways to use our security platform. Your primary responsibilities include:
- Involved in all stages of the customer's development lifecycle and using various communication channels to connect with customers
- Building sales presentations, product demonstrations, and educating customers and partners on cloud security technology
- Providing well-thought-out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy, and maintain our products
- Meeting or exceeding customer expectations on response quality, timeliness of responses, and overall customer experience
- Creating process or troubleshooting documentation in the support knowledge base
Skills and Experience You Require
- 4 years of experience in Presales/System Engineering in System Integration or OEM background
- 2 years experience in Security Solution System Management, Administration, or Presales
- Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies, and IIS
- Experience with VMWare virtual environments, AWS Cloud Services, or Microsoft Azure Platforms is preferred
- Demonstrate an understanding of risk management, security policies, and controls, user account life-cycle management, and role-based access
- Excellent relationship management, customer service, and communication skills in a variety of forms
- Certifications: CISSP, MCSE, CPT, CEH is a plus
You Should Apply if...
- Care about contributing to an amazing work culture and environment
- Are comfortable with the fast-paced nature of a tech startup
- Have impeccable communication - both verbal and written