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Guest Services Associate

2 months ago


Dubai, Dubai, United Arab Emirates Marriott International Full time
Job Summary

We are seeking a highly organized and detail-oriented Rooms Coordinator to join our team at Marriott International. As a Rooms Coordinator, you will be responsible for ensuring a seamless guest experience by coordinating room assignments, check-ins, and check-outs.

Key Responsibilities
  1. Room Assignment and Management: Assign rooms to guests based on their preferences and availability, ensuring that all rooms are properly prepared and ready for occupancy.
  2. Check-in and Check-out Procedures: Coordinate check-in and check-out procedures, including verifying guest information, processing payments, and issuing room keys.
  3. Guest Communication: Communicate with guests to ensure their needs are met, respond to requests and concerns, and provide exceptional customer service.
  4. Inventory Management: Maintain accurate records of room inventory, including occupancy rates, room status, and guest information.
  5. Collaboration with Colleagues: Work closely with other departments, including front desk, housekeeping, and maintenance, to ensure seamless operations and efficient guest service.
  6. Quality Assurance: Monitor and maintain high standards of quality, ensuring that all rooms meet Marriott International's quality standards.
  7. Adaptability and Flexibility: Be prepared to adapt to changing circumstances, including unexpected guest requests or room availability issues.
Requirements
  • Education: High school diploma or equivalent.
  • Related Work Experience: Less than 1-year related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None.
Marriott International's Commitment to Diversity and Inclusion

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.