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Service Delivery Lead
2 months ago
We are seeking a highly skilled Service Operations Lead to join our team at Otis Elevator Co. As a key member of our operations team, you will be responsible for overseeing the development and implementation of service field plans, ensuring optimal utilization of resources and achieving business objectives.
Key Responsibilities- Service Field Planning: Participate in the development of comprehensive service field plans, including manpower and material allocation, to optimize resource utilization and drive business growth.
- Project Monitoring: Monitor and track the progress of service field projects within assigned branches/territories, ensuring timely completion, cost control, and issue mitigation.
- Performance Assessment: Assess the performance of assigned branches/territories against annual plans, ensuring achievement of service field KPIs and identifying areas for improvement.
- Expense and Operational Budget Management: Monitor and manage branch/territory expense and operational budgets, ensuring compliance with contracted plans and driving business efficiency.
- Manpower and Material Management: Approve changes to service field projects based on project scope and business requirements, ensuring optimal resource allocation.
- Digital Field Efficiency: Improve field efficiency by leveraging digital tools and technologies, enhancing productivity and reducing costs.
- Forecasting and Reporting: Prepare weekly and monthly forecasts for operational, technical, and safety (O,T,S) performance, ensuring accurate and timely reporting.
- Quality and Safety Audits: Manage quality and safety audits across client sites, ensuring compliance with prescribed quality parameters and operational safety procedures.
- Field Visits and Stakeholder Engagement: Conduct regular field visits to maintain a high level of rapport with key stakeholders, reinforce Otis' commitment to customer service, and drive business growth.
- Interdepartmental Coordination: Coordinate with other departments to ensure implementation of service, repair, and modernization contracts, ensuring seamless execution and business success.
- Team Coaching and Development: Coach and mentor service field team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles and drive business results.
