Training and Development Specialist

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full time
Job Title: Training Specialist

At Al Nahiya Group, we are seeking a highly skilled and experienced Training Specialist to join our team. The successful candidate will be responsible for designing and delivering training programs that meet the needs of our Visitor Services Associate team.

Key Responsibilities:
  • Training Program Development: Create and implement training schedules and documents for staff onboarding, including HSE and SOP implementation training.
  • Training Delivery: Deliver training sessions to Visitor Services Associate team members, covering both organizational SOPs and general customer service-related skills.
  • Reporting and Monitoring: Issue weekly and monthly reports on training progress and KPI/SLA requirements, and monitor HSE aspects of the team.
  • Incident Management: Address and escalate any incidents that require attention from organization management.
  • Team Supervision: Conduct on-the-ground supervision and observation of the Visitor Services Associate team.
  • Training Scheduling: Maintain an up-to-date schedule of upcoming training requirements.
  • Meeting Coordination: Organize weekly meetings with the organization's Health and Safety Team and record minutes.
  • ICT and Equipment Management: Ensure the proper use of devices provided by ICT and follow the ICT usage policy.
  • Ad-Hoc Reporting: Provide any additional reports and business continuity plans as requested.

We are looking for a highly motivated and organized individual with excellent communication and interpersonal skills. If you are passionate about training and development, and have a proven track record of delivering high-quality training programs, we encourage you to apply for this exciting opportunity.



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