Patient Experience Specialist

7 days ago


Dubai, Dubai, United Arab Emirates NMC Healthcare LTD Full time
About the Role

We are seeking an experienced professional to join our team as a Patient Experience Specialist. In this role, you will play a vital part in driving improvements in patient and customer experience.

You will be responsible for identifying areas of improvement, analyzing data, and developing strategies to enhance the customer journey. Your ability to collaborate with departments and drive change will be essential to the success of this role.

About NMC Healthcare LTD

NMC Healthcare LTD is a leading provider of healthcare services in the UAE, with a strong reputation for delivering high-quality care. Our organization is committed to excellence in all aspects of our operations, and we are looking for like-minded individuals to join our team.

Key Responsibilities

  • Identify areas of improvement in patient and customer experience.
  • Analyze data to inform improvement strategies.
  • Develop and implement plans to enhance the customer journey.
  • Collaborate with departments to drive change.
  • Ensure high levels of patient satisfaction and improved patient experience.

Desired Candidate Profile

  • Bachelor/Master in Business Administration/Operations.
  • At least two years' experience in insurance or related field.
  • Computer Literacy.
  • Fluent spoken and written English. Spoken Arabic advantageous but not essential.
  • Sound decision-making and leadership abilities.


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