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Customer Service Process Improvement Specialist

2 weeks ago


Dubai, Dubai, United Arab Emirates Amazon Full time
About the Role

We are seeking a Customer Service Process Improvement Specialist to join our Amazon Logistics (AMZL) team. This is an exciting opportunity for a highly motivated and analytical individual to lead complex projects and programs, driving process improvements and delivering exceptional results.

The ideal candidate will have last mile logistics experience, a proven track record of managing cross-functional teams, and excellent analytical and problem-solving skills. They will also possess strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.

Key responsibilities include:

  1. Becoming a subject matter expert on AMZL processes and systems
  2. Conducting root cause analysis, defining corrective actions, and ensuring their completion
  3. Developing a thorough understanding of customer needs and pain points related to our deliveries
  4. Building strong relationships with stakeholders to understand business priorities, define shared opportunities, and establish information sharing mechanisms
Requirements
  • 3+ years of program or project management experience
  • 3+ years of working cross-functionally with tech and non-tech teams
  • A degree in Supply Chain, Operations, Engineering, or Mathematics