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Customer Service Specialist
2 weeks ago
Customer Service Specialist
We are working with an E-commerce company who are expanding their team in Dubai and seeking a Customer Service Specialist to help enhance the customer experience.
Job Responsibilities
- Communicate professionally with both suppliers and customers.
- Manage and resolve customer inquiries related to orders, transportation, returns, and product issues.
- Ensure smooth operations by optimising customer service processes and improving efficiency.
- Adapt to a dynamic and fast-growing company environment where priorities and processes are continuously evolving.
Job Requirements
- Minimum 2 years of customer service experience, handling customer inquiries through ticketing systems.
- Bachelor's degree in a relevant field.
- Strong knowledge of transport planning, supply chain processes, and order fulfilment.
- Experience in after-sales support, preferably in e-commerce.
- Fluency in English (bilingual candidates are a plus).
- Proficiency in office tools and software.
- Prior experience or knowledge of the automotive industry is a bonus.