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ISP Network Support Specialist

1 month ago

Dubai, Dubai, United Arab Emirates Dice Full time

Primary Responsibilities:

  • Provide technical support to NRTC's ISP partners via phone, chat, and email.
  • Consult with customers to identify and resolve voice, data, video, and connection issues.
  • Upsell NRTC's products and services to customers.
  • Track and record each phone call, providing a detailed description of the call.
  • Provide backup assistance to other Technical Support Representatives.

Skills:

  • Windows 10, Windows 7, call center support, Troubleshooting