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IT Infrastructure Specialist

4 weeks ago

Dubai, Dubai, United Arab Emirates 1st-jobs Full time

Job Title: IT Consultant

Job Description:

We are seeking a skilled IT Consultant to work with our team in Dubai. The ideal candidate will have 2-3 years of hands-on experience in IT infrastructure, networking, and application support.

Key Responsibilities:

  • Network Management: Administer LAN/WAN/Internet networks, troubleshoot issues, and liaise with internal support teams or external vendors/ISPs to ensure smooth operations.
  • Project Support: Provide IT input for factory/office projects, ensuring that IT infrastructure meets business requirements.
  • End-User Support: Assist end-users by troubleshooting IT systems and software, and managing caretaker tickets.
  • Vendor Coordination: Work with IT vendors on the installation and troubleshooting of systems, devices, and components to support daily business operations.
  • Incident Management: Oversee and resolve incidents, events, and service requests in line with service level agreements (SLAs).
  • Contract Compliance: Ensure maintenance contracts and licenses are up-to-date and compliant through regular reviews.
  • System Maintenance: Maintain existing application systems, workflows, and databases by following business requirements and proposing efficient solutions.
  • Training & Development: Conduct training on Digital IT tools to ensure they are used effectively and become a source of competitive advantage.
  • Project Implementation: Implement local/regional enhancement projects in line with global and regional strategies by developing or integrating new solutions.

Qualifications:

  • Bachelor's Degree in Computer Science or a related field.
  • 2-3 years of IT experience, particularly in infrastructure, networking, and application support.
  • Experience interacting with end-users on-site; this is not a help desk role.
  • Familiarity with Cisco switches, routers, and other networking equipment.
  • Demonstrated experience implementing new technologies.
  • Proficiency in English is required.
  • Advanced skills in MS-Office, Power BI, and experience in creating apps are preferred.
  • Certification in CISCO / Microsoft Power Apps or equivalent is a plus.
  • Ability to work independently and adapt to various on-site environments.

Benefits:

  • Family status contract, including visa and medical coverage for spouse and up to 3 children (under 18 years).
  • Life insurance policy for the employee.
  • Annual bonus.
  • Lunch provided at the office.
  • Limited transport service available based on location (a few stops on the bus route).
  • Annual flight ticket allowance for the employee and family.