WPS Associate

2 weeks ago

Sharjah, Sharjah, United Arab Emirates Al Fardan Exchange L.L.C Full time
Job Summary

We are seeking a highly skilled and detail-oriented WPS Associate to join our team at Al Fardan Exchange L.L.C. As a WPS Associate, you will be responsible for reviewing payments received from customers, providing solutions and alternatives within tight time limits, and ensuring resolution.

Key Responsibilities
  • Payment Review and Resolution: Review payments received from customers and resolve any discrepancies or issues in a timely and efficient manner.
  • Customer Communication: Communicate with customers to gather additional information or clarify payment details, ensuring that all service requirements are met.
  • Call Management: Manage inbound and outbound customer calls to ensure that all service requirements are met efficiently and effectively.
  • Team Collaboration: Maintain cooperative working relationships with supervisors and other staff members to ensure seamless communication and collaboration.
  • Document Preparation: Prepare salary files accurately and within the specified timeframe.
  • Quality Service Delivery: Provide high-quality service to WPS customers in a timely and efficient manner.
Requirements
  • Education: Bachelor's degree or equivalent experience.
  • Work Experience: 1-3 years of relevant working experience in a bank or exchange house.
  • Skills: Strong communication and interpersonal skills, with a strong understanding of MS Office (Word & Excel).
  • Preferred Qualification: Prior experience in the BFSI sector is preferred.

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