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Restaurant Operations Lead

2 weeks ago

Dubai, Dubai, United Arab Emirates Rotana Hotels Full time

As a Head Waiter/Head Waitress at Rotana Hotels, you will play a vital role in delivering exceptional service to our guests.

Your responsibilities will include:

  • Collaborating with the kitchen and stewarding teams to ensure seamless operations.
  • Leading by example and conducting training sessions with your team.
  • Monitoring duty schedules and maintaining a high level of customer satisfaction.
  • Maintaining a tidy and well-groomed appearance at all times.
  • Ensuring the timely setup of the restaurant for each meal service.
  • Welcoming guests and showing them to their seats, or stepping in if the hostess is unavailable.
  • Building rapport with our customers, ensuring they feel valued and cared for.
  • Familiarizing yourself with our menu and promotions, so you can share information with our guests.
  • Working collaboratively with your team to achieve sales targets.