Floor Operations Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Floor Supervisor to join our team at Four Seasons Hotels and Resorts. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and service in our hotel.

Key Responsibilities
  • Provide exceptional hospitality and recognition to our guests and team members.
  • Inspect the work of a team responsible for the cleaning and upkeep of a specific area of the hotel.
  • Monitor each Attendant's daily progress and provide feedback and coaching as needed.
  • Review departmental glitches and BEAR reports to identify areas for improvement.
  • Ensure that housekeeping team members are well-trained, motivated, and adhere to hotel standards.
  • Monitor stock levels of cleaning materials, linens, and guest amenities to ensure availability.
  • Collaborate with front office, maintenance, and other teams to address guest requests and issues.
  • Go above and beyond to exceed guest expectations.
Requirements
  • Previous experience in a similar role within a 5-star luxury hotel or resort.
  • Strong understanding of luxury hospitality service and standards.
  • Proficiency in English language, verbal and written.
  • Ability to work under pressure and flexibility to work long hours.


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