Floor Operations Manager
4 weeks ago
At Solutions Leisure Group, we are seeking a highly skilled and experienced Assistant Floor Manager to join our team. As a key member of our service team, you will be responsible for ensuring that our guests receive exceptional service and that our restaurant operates efficiently and effectively.
Key Responsibilities:- Assist the Floor Manager in the organization and supervision of service on the floor.
- Prepare the restaurant for service, including setting up tables, arranging linens, and ensuring that all necessary equipment is available.
- Be familiar with every dish on the menu and provide explanations to guests as requested.
- Treat our guests like superstars by providing exceptional service and ensuring that their needs are met.
- Follow our Cycle of Service at all times.
- Ensure that service is always performed in a professional manner and to the style specified by the Floor Manager.
- Supervise cleaning of designated areas and ensure that all tasks are completed properly and within the allocated time.
- Assist with mise en place through distribution of tasks and ensure that all tasks are completed properly and within the allocated time.
- Take responsibility for service in the designated area of the restaurant during the shift.
- Assist the Floor Manager in the preparation and presentation of training programs, briefings, and SOPs.
- Monitor sideboards and stations and ensure that they are adequately stocked with replacement cutlery, napkins, or other established needs.
- Supervise the taking of customer orders by waiters and ensure that these are given to the appropriate person to execute.
- Be aware of and practice good customer relations, assisting guests in any way that does not adversely affect other customers.
- Redirect customer complaints to the restaurant manager or general manager.
- Carry out on-the-job training to ensure that subordinate staff can carry out their duties effectively.
- Be continually aware of and maintain the highest standards of personal hygiene and dress code.
- Ensure that all subordinate staff adhere to and maintain the highest possible standards of personal hygiene and dress code.
Remote Work: No
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