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E-commerce Operations Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Rivoli Group Full time
Job Description

The Senior Executive will play a crucial role in driving e-commerce growth and improving online shopping experiences for customers across multiple markets.

E-commerce Operations
  • Develop and implement strategies to enhance order management, inventory control, and logistics processes.
  • Collaborate with cross-functional teams to resolve delivery-related issues and improve overall efficiency.
Customer Service Excellence
  • Design and implement customer-centric initiatives to enhance online shopping experiences and reduce friction points.
  • Work closely with internal teams to address customer inquiries, resolve issues, and provide exceptional support.
Performance Metrics & Insights
  • Develop and maintain key performance indicators (KPIs) to measure e-commerce success.
  • Analyze data to identify trends, opportunities, and areas for improvement.

Qualifications

  • Proven experience in e-commerce operations, order management, or customer service.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.