Currency Exchange Expert
2 days ago
Join our team at CAPITEX as a Currency Exchange Expert and take on a challenging role in ensuring the smooth processing of financial transactions. Your expertise will be essential in managing local and foreign currency transactions, investigating and resolving queries related to MT199 messages, and collaborating with our product and tech teams to enhance the customer experience.
Responsibilities:
- Currency Transaction Management: Manage local and foreign currency transactions, ensuring timely and accurate processing.
- Query Resolution: Respond to inquiries from other banks and assist in resolving complex payment issues.
- Customer Support: Provide exceptional customer service, addressing any issues or concerns customers may have.
- Collaboration: Work with internal teams to improve processes and resolve customer issues.
Requirements:
- Currency Experience: 2+ years of experience in currency exchange, payments processing, investigation, and dispute management.
- Analytical Skills: Strong problem-solving skills with the ability to navigate complex situations.
- Communication: Excellent verbal and written communication skills in English, with Arabic being a plus.
- Flexibility: Ability to adapt to a dynamic environment and contribute to improving the customer experience.
- Teamwork: Collaborative mindset with a focus on supporting colleagues and contributing positively to a fast-paced team.
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