Resort Service Expert
21 hours ago
About the Job:
This is an excellent opportunity to join Minor International's team and become a key member of our front desk operations. As a Resort Service Expert, you will be responsible for delivering exceptional guest experiences and providing top-notch service in a fast-paced environment.
Responsibilities:
- Deliver exceptional customer service and ensure seamless guest experiences.
- Develop and maintain complete knowledge of hotel facilities, services, and promotions.
- Take ownership of delivering exceptional service and ensure it meets the highest standards at all times.
- Proactively address guest complaints and concerns, following up in a timely manner to resolve issues.
- Suggest alternatives to meet guest needs and enhance their stay.
- Build strong relationships with hotel departments to provide a cohesive and efficient service.
- Attend training sessions and daily briefings to improve skills and stay informed.
- Perform check-in and key distribution, as well as conduct room visits and accompany guests.
- Maintain accurate room status and manage payment and credit card transactions.
- Handle room moves, upgrades, and checkout procedures, preparing bills and collecting payments.
- Deal with foreign currency exchange and handle special requests from guests.
- Provide information on hotel facilities and local area attractions.
- Address guest complaints and forward reports to management.
- Redirect calls to relevant extensions or departments.
- Assist with secretarial duties and take booking requests outside of office hours.
- Support customer service inquiries and ensure timely completion of tasks.
- Verify and approve shift checklists, send daily reports, and file customer bills.
- Conduct audits on guest bills and collect preferences data.
- Promote hotel facilities and services.
- Program key cards and accept additional responsibilities as needed.
- Manage cash floats and adhere to appearance, hygiene, and sanitation policies.
- Participate in training sessions and complete associated clerical duties.
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