External Customer Care Coordinator

3 days ago


Dubai, Dubai, United Arab Emirates PAPEL Holding Full time

We're Papel Holdings, a pioneering FinTech company that's changing the game in the financial industry. With a strong commitment to delivering exceptional customer experiences, we're seeking a talented Customer Support Specialist to join our team in Dubai.

This individual will be responsible for overseeing and managing a team of external customer support agents, providing guidance, training, and performance feedback. They will also be the primary point of contact for all customer service matters, ensuring exceptional support for the business.

The ideal candidate will possess a strong understanding of FinTech, particularly in the Digital Assets and Digital Banking space, and have proven experience in managing internal and/or external customer support teams.



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