Night Operations Manager
3 weeks ago
An opportunity has arisen for a Night Manager to oversee hotel activities in the absence of executive management at Jumeirah Marsa Al Arab - Residences. The primary duties and responsibilities of this role include:
- Managing all hotel activities during the night shift, ensuring a smooth operation of the front office, housekeeping, and security teams.
- Maintaining awareness of all activities within the hotel on a day-to-day basis, monitoring facilities, services, and maintenance issues.
- Verifying that all public and back-of-house areas are kept to the specified levels of cleanliness, maintenance, and presentation, and taking prompt action if discrepancies are identified.
- Ensuring the security and safety of guests and hotel property, responding to incidents or emergencies as necessary.
About the Ideal Candidate:
- Must be adaptable and flexible to work weekends, days, evenings, and holidays.
- Ability to learn multiple computer software and accurately input information into the systems.
- Minimum of 4 years of luxury hospitality experience in a managerial role.
About the Benefits:
- Attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE.
- Generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits.
- Guest Services: Assisting guests with check-ins, check-outs, and addressing any inquiries or concerns during the night.
- Staff Supervision: Managing night staff, including receptionists, security personnel, and housekeeping, ensuring they perform their duties effectively.
- Security Oversight: Ensuring the safety and security of guests and the property, responding to any incidents or emergencies.
- Operational Management: Overseeing all hotel operations during the night, including monitoring facilities, services, and maintenance issues.
- Problem-Solving: Addressing guest complaints or issues promptly and effectively, often without immediate management support.
- Reporting: Preparing reports on night activities, occupancy rates, and any incidents for the management team.
- Financial Transactions: Handling cash, credit card transactions, and balancing accounts for the night shift.
- Policy Enforcement: Ensuring that hotel policies and procedures are followed during the night.
- Communication: Liaising with day staff to ensure a smooth transition and communicate any important updates or issues.
- Leadership: Strong ability to manage and motivate a diverse team effectively.
- Customer Service: Excellent interpersonal skills to provide outstanding service to guests.
- Problem-Solving: Ability to think quickly and make decisions in high-pressure situations.
- Communication: Strong verbal and written communication skills for effective interaction with guests and staff.
- Time Management: Efficiently managing tasks and prioritizing responsibilities during the night shift.
- Attention to Detail: Ensuring all operations, from guest services to safety protocols, are handled meticulously.
- Adaptability: Flexibility to handle unexpected situations and changes in guest needs.
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