Night Operations Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates JUMEIRAH Full time
Roles and Responsibilities

An opportunity has arisen for a Night Manager to oversee hotel activities in the absence of executive management at Jumeirah Marsa Al Arab - Residences. The primary duties and responsibilities of this role include:

  • Managing all hotel activities during the night shift, ensuring a smooth operation of the front office, housekeeping, and security teams.
  • Maintaining awareness of all activities within the hotel on a day-to-day basis, monitoring facilities, services, and maintenance issues.
  • Verifying that all public and back-of-house areas are kept to the specified levels of cleanliness, maintenance, and presentation, and taking prompt action if discrepancies are identified.
  • Ensuring the security and safety of guests and hotel property, responding to incidents or emergencies as necessary.

About the Ideal Candidate:

  • Must be adaptable and flexible to work weekends, days, evenings, and holidays.
  • Ability to learn multiple computer software and accurately input information into the systems.
  • Minimum of 4 years of luxury hospitality experience in a managerial role.

About the Benefits:

  • Attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE.
  • Generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits.
Key Responsibilities
  1. Guest Services: Assisting guests with check-ins, check-outs, and addressing any inquiries or concerns during the night.
  2. Staff Supervision: Managing night staff, including receptionists, security personnel, and housekeeping, ensuring they perform their duties effectively.
  3. Security Oversight: Ensuring the safety and security of guests and the property, responding to any incidents or emergencies.
  4. Operational Management: Overseeing all hotel operations during the night, including monitoring facilities, services, and maintenance issues.
  5. Problem-Solving: Addressing guest complaints or issues promptly and effectively, often without immediate management support.
  6. Reporting: Preparing reports on night activities, occupancy rates, and any incidents for the management team.
  7. Financial Transactions: Handling cash, credit card transactions, and balancing accounts for the night shift.
  8. Policy Enforcement: Ensuring that hotel policies and procedures are followed during the night.
  9. Communication: Liaising with day staff to ensure a smooth transition and communicate any important updates or issues.
Key Skills Required
  1. Leadership: Strong ability to manage and motivate a diverse team effectively.
  2. Customer Service: Excellent interpersonal skills to provide outstanding service to guests.
  3. Problem-Solving: Ability to think quickly and make decisions in high-pressure situations.
  4. Communication: Strong verbal and written communication skills for effective interaction with guests and staff.
  5. Time Management: Efficiently managing tasks and prioritizing responsibilities during the night shift.
  6. Attention to Detail: Ensuring all operations, from guest services to safety protocols, are handled meticulously.
  7. Adaptability: Flexibility to handle unexpected situations and changes in guest needs.

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