Immersive Experience Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Talent Pal Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as an Account Manager. As a key member of our client-facing team, you will be responsible for managing client relationships, leading project teams, and driving business growth.

Key Responsibilities
  • Client Satisfaction
    • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
    • Work closely with clients to understand their goals, brand identity, and objectives.
    • Collaborate with internal teams to deliver customized experiences that meet client expectations.
    • Supervise event operations onsite to ensure seamless execution and client satisfaction.
    • Gather post-event feedback, analyze performance, and prepare detailed reports on successes and areas for improvement.
  • Project Management
    • Oversee projects from concept to delivery, ensuring all elements align with client vision and managing timelines.
    • Develop and monitor project budgets to ensure delivery within financial parameters.
    • Manage multiple projects simultaneously, maintaining efficiency and quality.
    • Collaborate with creative production and logistics teams to ensure seamless project execution.
    • Proactively identify potential issues and implement contingency plans to resolve problems during project phases.
    • Ensure all aspects meet high standards.
    • Manage invoicing processes to ensure payments are received and maintain client engagement for future opportunities.
  • Account Growth
    • Prepare and present creative pitches and proposals, including financials, to meet client needs.
    • Identify and pursue opportunities to enhance services and boost revenue through additional offerings.
    Requirements
    • Experience in roles managing client relationships, such as account management or sales.
    • Detail-oriented, ensuring all work is on-time, on-budget, and maintains quality and creativity.
    • Solutions-focused with creative problem-solving skills.
    • Builds strong client relationships, fostering trust and motivating the internal team.
    • Capable of handling multiple clients, prioritizing time and resources effectively.
    • Communicates effectively at all levels, with strong written and verbal skills.
    • Highly organized, with excellent administrative and time management abilities.
    • Has an account growth mindset, with a natural ability to identify cross-sell and new business opportunities.
    • Sed in creating and presenting proposals, showcasing the ability to communicate value and win business.
    • Strong presentation abilities, particularly when engaging with high-level executives or government officials.
    • Deep understanding of local customs, Islamic practices, and regional business etiquette, including the significance of Ramadan and local holidays.
    • Ability to handle changes, tight deadlines, and complex situations in a high-pressure environment.
    • Experience in live event management, ensuring seamless and client satisfaction.
    • Ability to influence decision-makers in hierarchical settings, crucial when dealing with large corporations or government entities.
    • Fluent in English.


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