Senior Immigration Specialist

7 days ago


Dubai, Dubai, United Arab Emirates Move One Full time

Job Summary

The Move One Senior Immigration Specialist is a key member of the immigration team, responsible for providing expert guidance and support to clients and internal stakeholders. This role requires a high level of expertise in immigration procedures and regulations, as well as excellent communication and project management skills.

Key Responsibilities

  1. Client Support
  • Provide expert guidance and support to clients on immigration procedures and regulations.
  • Collect and verify client data, and identify applicable immigration procedures within 24 hours of receipt.
  1. Regulatory Compliance
  • Monitor changes in immigration legislation and report on new requirements or changes to stakeholders.
  1. Team Management
  • Conduct bi-monthly staff meetings to discuss scheduling, training updates, and operational reminders.
  • Ensure all services are invoiced within 48 hours of completion, in accordance with client billing requirements.
  1. Reporting and Analysis
  • Create regular monthly reports on invoiced services, new clients, service issues, staffing issues, feedback, and other relevant metrics.
  1. Training and Development
  • Ensure immigration staff complete updated training programs by assigned deadlines.
  1. Vendor Management
  • Collect feedback on vendors and report any service issues to the Country Manager.
  1. Client Feedback
  • Collect feedback from clients and report it to the Country Manager and Key Account Manager.
  1. Communication and Collaboration
  • Meet with representatives of preferred vendors to ensure a positive working relationship.
  • Support local business development staff by attending meetings with potential clients as required.
  1. Operational Excellence
  • Monitor holiday scheduling of immigration staff to avoid staffing shortages.
  • Assign booked immigration services to an immigration consultant.
  1. Escalation and Resolution
  • Immediately advise clients of any service-related complaints, issues, or challenges.
  • Notify the Product Consultant and Country Manager of any service issues or escalations.
  1. Quality Assurance
  • Monitor immigration consultants' reporting in V3.
  • Support immigration consultants with guidance, advice, and training during the service.

Requirements

  • University degree or equivalent.
  • Service industry work experience.
  • Strong PC skills.
  • Knowledge of local immigration/labor regulation is preferable.
  • English language - advanced level.

Work Requirements

  • Sophisticated manner (ability to relate to people, clients, and staff at all levels).
  • Strong service inclination and customer orientation.
  • Ability to communicate clearly, concisely, and with confidence (verbally and in writing).
  • Excellent listening skills.
  • Strong analytical skills.
  • Strong organizational skills.
  • Strong supervisory and people management skills.


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