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Quality Assurance Specialist

3 months ago

Dubai, Dubai, United Arab Emirates PRIME IMMIGRATION LTD Full time

Job Overview

We are seeking a dedicated Quality Analyst to join our team at PRIME IMMIGRATION LTD. The ideal candidate will play a crucial role in maintaining the highest standards of quality in our customer interactions.

  • Responsibilities:
    As a Quality Analyst, you will be responsible for:
  • Conducting thorough quality assessments for all customer ticket responses, ensuring adherence to established standards.
  • Enhancing customer satisfaction scores by providing insightful feedback and implementing improvement strategies.
  • Collaborating effectively with central teams to validate processes related to service delivery.
  • Delivering timely support to clients, ensuring that all inquiries are addressed in accordance with service level agreements (SLAs).

Position Details

Industry: Film / Music / Entertainment
Department: Quality Assurance
Employment Type: Full Time, Permanent
Role Category: Business Process Quality

Qualifications:
Education:
UG: Any Graduate
PG: Any Postgraduate

Key Skills:
This position is provided by PRIME IMMIGRATION LTD.