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Housekeeping Attendant

1 month ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Full time

Job Summary

We are seeking a highly motivated and detail-oriented Housekeeping Attendant to join our team at Accor. As a Housekeeping Attendant, you will be responsible for ensuring the cleanliness and maintenance of hotel rooms and public areas.

Key Responsibilities

  • Attend daily briefings and take on assigned tasks to ensure the smooth operation of housekeeping services.
  • Understand the differences in guest levels and room categories to provide exceptional service.
  • Clean and maintain areas of responsibility according to Accor's high standards and procedures.
  • Replenish guest supplies and ensure that guests' requests are promptly attended to.
  • Report damage or malfunction in hotel rooms/areas to the Supervisor.
  • Maintain equipment in a proper state of cleanliness.
  • Maintain a section room report as well as a daily productivity report.
  • Report lost and found articles to the housekeeping office immediately.
  • Handle guest complaints tactfully and report incidents or any other irregularities to the Supervisor in a timely manner.
  • Report unusual behavior/activities in guest rooms, floors/public areas to the Supervisor.
  • Record room status in allocated sections accurately.
  • Carry out valet services when required (e.g. delivery of linen, processing laundry orders).

Additional Responsibilities

  • Be well-versed in hotel fire and life safety/emergency procedures.
  • Attend all briefings, meetings, and trainings as assigned by management.
  • Maintain a high standard of personal appearance and hygiene at all times.
  • Perform other reasonable duties assigned by management.