Housekeeping Attendant
3 days ago
Job Summary
We are seeking a highly motivated and detail-oriented Housekeeping Attendant to join our team at Accor. As a Housekeeping Attendant, you will be responsible for ensuring the cleanliness and maintenance of hotel rooms and public areas.
Key Responsibilities
- Attend daily briefings and take on assigned tasks to ensure the smooth operation of housekeeping services.
- Understand the differences in guest levels and room categories to provide exceptional service.
- Clean and maintain areas of responsibility according to Accor's high standards and procedures.
- Replenish guest supplies and ensure that guests' requests are promptly attended to.
- Report damage or malfunction in hotel rooms/areas to the Supervisor.
- Maintain equipment in a proper state of cleanliness.
- Maintain a section room report as well as a daily productivity report.
- Report lost and found articles to the housekeeping office immediately.
- Handle guest complaints tactfully and report incidents or any other irregularities to the Supervisor in a timely manner.
- Report unusual behavior/activities in guest rooms, floors/public areas to the Supervisor.
- Record room status in allocated sections accurately.
- Carry out valet services when required (e.g. delivery of linen, processing laundry orders).
Additional Responsibilities
- Be well-versed in hotel fire and life safety/emergency procedures.
- Attend all briefings, meetings, and trainings as assigned by management.
- Maintain a high standard of personal appearance and hygiene at all times.
- Perform other reasonable duties assigned by management.
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